Help & Support
We're Here to Help You with All Your Shipping Needs
How Can We Help?
Track Your Shipment
Need to know where your package is? Track your shipment in real-time with your tracking number.
Track NowCreate a Shipment
Ship packages across Pakistan easily. Create your shipment online and we'll handle the rest.
Learn HowDelivery Issues
Having trouble with delivery? We can help resolve delivery delays, address changes, or damaged packages.
Get HelpAccount & Billing
Questions about your account, billing, or payment methods? Our team can assist you.
Contact UsFrequently Asked Questions
How do I track my shipment?
You can track your shipment using the tracking number provided when you created your shipment. Simply go to the Tracking page and enter your tracking number.
How long does shipping take?
Shipping times vary based on the delivery option you choose. Standard shipping takes 2-5 business days, Express shipping takes 1-2 business days, and Same-day delivery is available in major cities like Karachi, Lahore, and Islamabad.
Can I change the delivery address?
Yes, you can change the delivery address if your shipment hasn't been delivered yet. Please contact our support team with your tracking number and the new address.
What cities do you deliver to?
We deliver to all major cities across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more cities nationwide.
How do I package my items?
Use strong boxes, protect fragile items with bubble wrap or padding, secure packages with packing tape, and ensure address labels are clear and attached securely. Check our packaging tips for more details.
What if my package is damaged or lost?
If your package is damaged or lost, please contact our support team immediately. We'll investigate and work with you to resolve the issue. Insurance options are available for valuable items.
Get in Touch with Our Support Team
Visit Our Office
Karachi Office
Lahore Office
Islamabad Office
Mon - Sat: 9:00 AM - 6:00 PM
Support Topics
Shipping & Delivery
- ✓ How to ship
- ✓ Delivery times
- ✓ Address changes
- ✓ Delivery options
Tracking
- ✓ Track shipment
- ✓ Tracking status
- ✓ Tracking number
- ✓ Delivery updates
Account & Services
- ✓ Create account
- ✓ Business services
- ✓ Billing & payment
- ✓ API integration
Issues & Claims
- ✓ Damaged packages
- ✓ Lost shipments
- ✓ File a claim
- ✓ Refund requests
Still Need Help?
Our support team is ready to assist you with any questions or concerns
Phone
Email Support
General Info
Support Hours
Mon - Sat: 9:00 AM - 6:00 PM