TranzUp Express SMC (Pvt.) Ltd. · tranzup.com
Terms and procedures for domestic courier, logistics, pickup, transit, and delivery services provided by TranzUp across Pakistan.
TranzUp Express SMC (Pvt.) Ltd. (“TranzUp”, “we”, “us”, or “our”) provides domestic courier, logistics, shipment booking, pickup, delivery coordination, cash-on-delivery support, and related services across Pakistan.
This Shipping Policy explains how shipments are booked, picked up, transported, delivered, tracked, and handled when delivery cannot be completed. By using TranzUp shipping services, customers agree to this policy and the applicable service terms.
TranzUp offers domestic shipping services within Pakistan, covering major cities and selected towns and destinations subject to operational availability.
Service availability, delivery timelines, and rates may vary by origin, destination, shipment type, weight, dimensions, and selected service level.
TranzUp does not currently operate as an international courier on this website unless expressly stated for a specific service offering.
Shipments may be booked through the TranzUp website, customer portal, authorized partners, or customer support channels, as made available.
Customers must provide accurate and complete information, including:
Incorrect or incomplete information may cause delays, failed delivery, additional charges, or return of the shipment.
After a shipment is booked, TranzUp or its logistics partners may arrange pickup from the provided pickup address during available service hours.
The sender should ensure that the package is ready, properly packed, labeled, and accessible at the scheduled or expected pickup time.
If pickup cannot be completed due to inaccessible location, incorrect address, unavailable sender, unsafe conditions, or other reasons beyond TranzUp's reasonable control, the booking may be delayed, rescheduled, or cancelled subject to applicable terms.
Customers are responsible for packaging shipments securely and appropriately for transport. Adequate packaging should protect the contents against normal handling, vibration, stacking, and transit conditions.
Recommended packaging practices include:
TranzUp may refuse, delay, or return shipments that are unsafe, improperly packed, unlabeled, or unsuitable for transport.
Customers must not ship items that are illegal, hazardous, restricted, or prohibited under applicable Pakistani law or TranzUp service rules.
Prohibited or restricted categories may include, without limitation:
TranzUp reserves the right to refuse, hold, return, or report shipments containing prohibited or suspicious items.
Estimated delivery times depend on the selected service (for example, standard or express), origin and destination, weather, traffic, operational capacity, and other factors.
Typical domestic delivery windows may range from same-day or next-day options in selected cities to several business days for broader destinations. Stated timelines are estimates and not guaranteed delivery commitments unless expressly confirmed in writing for a specific service.
Delays may occur due to incorrect addresses, inaccessible locations, receiver unavailability, force majeure events, security checks, or circumstances beyond TranzUp's reasonable control.
Shipments are generally delivered to the address provided at booking. Delivery may require confirmation from the receiver or an authorized person at the delivery location.
Where permitted by operational practice, delivery confirmation may include signature, OTP, CNIC reference, photo proof, system status update, or other verification methods.
Where Cash on Delivery (COD) is offered, TranzUp or its partners may collect the declared COD amount from the receiver upon delivery, subject to applicable limits, verification, and service terms.
Merchants and senders are responsible for declaring accurate COD amounts. Settlement of collected COD amounts will follow the applicable merchant agreement, payout cycle, and banking procedures.
If the receiver refuses to pay the COD amount, delivery may be declined and the shipment may be returned according to return procedures.
Customers may track shipments using the tracking number provided at booking through the TranzUp tracking page or other authorized channels.
Tracking statuses are updated as information becomes available from the delivery network. Temporary delays in status updates may occur while a shipment is in transit between facilities.
Track shipments here: tranzup.com/track
A delivery attempt may fail if the receiver is unavailable, the address is incorrect or incomplete, access is restricted, payment is refused (for COD), or the package is refused by the receiver.
In such cases, TranzUp may:
Return-to-origin and related charges may apply as per the applicable service rates and terms.
TranzUp takes reasonable care in handling shipments. Liability for loss, damage, or delay is subject to applicable service terms, declared value rules, packaging quality, and circumstances of the claim.
Customers should report suspected loss, damage, or delivery issues promptly to TranzUp customer support with the shipment/tracking number and supporting details.
Claims may be reviewed based on available records, including booking information, delivery scans, communications, and other relevant documentation.
For refund or cancellation matters related to payment for services, please also review our Refund & Cancellation Policy.
Shipping charges are calculated based on factors such as weight, volumetric weight, dimensions, origin, destination, service type, COD amount (if any), and any additional handling requirements.
Quoted rates are subject to verification of actual shipment details at pickup or processing. Differences between declared and actual weight/dimensions may result in adjusted charges.
Applicable taxes, duties (if any), and third-party charges may apply as required by law or service arrangements.
TranzUp may update this Shipping Policy from time to time. The current version will be published on the TranzUp website.
For shipping inquiries, delivery issues, and related support:
House No. 6, Maweshi Mandi Road, Near Leopard Office, Kot Addu, Pakistan